Walmart adds same-day pharmacy delivery
Walmart announces Same-Day Pharmacy Delivery is now available to hundreds of millions of customers in 49 states, including Pennsylvania. The retailer is the first to integrate pharmacy, general merchandise and grocery in a single online order.
Same-Day Pharmacy Delivery, one of Walmart’s most expansive technology undertakings, is a tech-powered store-to-door service, using a combination of complex in-store and cloud-based technology platforms, artificial intelligence capabilities and a new geospatial platform.
The service was launched in six states in October. Pharmacy Delivery brings together an extensive nationwide presence coupled with profound expertise in pharmacy and store deliveries.
Pharmacy Delivery is people-led by more than 15,000 pharmacists across the country who are helping to give customers more convenient access to care through the dispensing and delivery of prescriptions and medication refills
Same-Day Pharmacy Delivery exemplifies Walmart’s people-led, tech-powered ethos, commitment to innovation and ability to create hyper-personalized, convenient experiences that meet customers’ rapidly evolving needs.
The intricate network is connected to Walmart’s AI-powered delivery platform, Spark. Additionally, the platform uses new geospatial technology to define delivery catchments (areas) with greater precision. The catchments are customized for each store using customer insights and external data – an approach that far outperforms traditional metrics such as ZIP code or distance from the store. The technology recently powered the expansion of regular delivery to 12 million more households and is now enabling Walmart to extend the new offering to even more customers.
“It’s an expectation now that you can have your groceries delivered — you can have everything you need delivered to your home,” said Bonnie Chandler, pharmacy manager at Store 4460 in North Little Rock, Arkansas. “Your health care should be similar to that as well.”
Once a pharmacist fills a customer’s prescription, the customer is notified through their Walmart.com account that their order is ready to be delivered. At this time, they can select the delivery that works best for them — Same-Day Scheduled, On-Demand or Express. New or existing insurance plans will be applied to the transaction just as they would when picking up a prescription in-store.
A driver will safely and securely bring the order to the customer’s location during their preferred time window. Medications are delivered in tamper-evident packaging and customers can track orders in real-time.