The Shapiro administration announced that the new PA.gov website is complete, transforming 64 separate state websites into a single, cohesive online experience that puts Pennsylvania’s residents first and makes it easier to access online services through intuitive, user-focused design.

Led by the Commonwealth Office of Digital Experience, the state used feedback from Pennsylvania residents and worked with subject matter experts and senior agency leadership to construct an improved, easier-to-use website.

“There should be no wrong door for Pennsylvanians to contact state government and get the information and services they deserve — whether in person or online,” said Gov. Josh Shapiro.

“For the first time, Pennsylvanians have a website that prioritizes their needs and what their state government can offer them,” said Secretary of Administration Neil Weaver. “Most people come to PA.gov because they need something. Whether it’s a worker looking for a job, an entrepreneur wanting to start a new business, or a family that wants to camp in one of our state parks — it’s all there and more on the new PA.gov.”

In December 2024, the new PA.gov received nearly 9 million visits and over 72 million page views. Since June 1, key pages, such as the PA.gov home page and services directory, have garnered over 250 million page views.

The new PA.gov provides a “no wrong door” experience by making it easier for Pennsylvanians to find what they need, even if they do not know which agencies to contact or all the programs available to them. The Services Directory tool provides comprehensive access to information about services offered by every state agency through simple and intuitive filter and search options.

Rather than being forced to search for information on dozens of separate websites and search tools, Pennsylvanians can find information about services from every agency in a single place using a single search tool.

For example, visitors can browse through nearly 1,000 Commonwealth services based on life events such as facing a financial shock, having a child, or finding a job, as well as by audience, category, or keyword search. Results pages explain each service in a simple and consistent format, with links to additional resources and contact information.

This collaborative effort included subject matter experts for services and programs, digital and communications, information technology, legal, and senior leadership to ensure that each site was thoroughly reviewed for accuracy and clarity. The new PA.gov also recognizes that website users have different abilities. Sites are designed to be compatible with assistive technologies, such as screen readers and can be navigated using just a keyboard.

More than 300 Pennsylvania residents participated in user research to inform the design of the new PA.gov. This included over 370 hours of moderated and unmoderated interviews and 189 survey responses. CODE PA also worked with First Lady Lori Shapiro to host “Lori Listens” focus group sessions to gather input from Pennsylvanians on what digital services they need and where critical improvements can be made.