The patients have spoken. In a federal survey of patients’ perceptions of hospital care, St. Luke’s Hospital - Carbon Campus and St. Luke’s Hospital -Miners Campus were among the region’s highest-ranked hospitals. Approximately eight out of 10 patients who completed the survey gave the hospitals top scores of nine or 10.

The Centers for Medicare & Medicaid’s Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS, pronounced H-caps), which collects and publicly reports patients’ perspectives on topics important to them, released the scores. The CMS data is not limited to Medicare beneficiaries.

“Everyone at St. Luke’s Carbon Campus aims to provide excellent patient care and an outstanding patient experience,” said John Nespoli, president of St. Luke’s Carbon and St. Luke’s Lehighton campuses in Lehighton. “The survey results reflect we are delivering on that promise.”

Diana Laquinta, president of St. Luke’s Miners Campus in Coaldale, added, “The staff at St. Luke’s Miners Campus is devoted to providing exceptional patient care. This and the Network’s commitment to continuously improving access to primary and specialty care throughout the region, has made St. Luke’s the provider of choice for Schuylkill County residents.”

Nationally, 69% of surveyed patients gave hospitals nine or 10 ratings; for Pennsylvania, it was 68%. All St. Luke’s Hospitals exceeded the national and state benchmarks.

The HCAHPS survey captures the patient’s experience with communication with doctors and nurses, responsiveness of staff, communication about medicines, cleanliness and quietness of hospital, discharge information, transition to post-hospital care and overall rating.

According to results released in January, 79% of St. Luke’s Hospital – Carbon Campus respondents scored the hospital as a 9 or 10 of 10 and 78% of St. Luke’s Hospital –?Miners Campus respondents gave the hospital a high score.

St. Luke’s University Health Network’s six other hospitals in Pennsylvania topped the list of hospitals in the region. These included Geisinger St. Luke’s Hospital with 84% and St. Luke’s Monroe Campus with 75%.

The survey also asked respondent if they would recommend the hospital. Geisinger St. Luke’s in Schuylkill County received the most positive responses; 84% said they would recommend it.

“At St. Luke’s, our vision is to lead the region in clinical quality and safety performance,” Laquinta said.

Nespoli added, “St. Luke’s Carbon Campus was named a Leapfrog Top Hospital based on our performance preventing medical errors, infections, accidents and other harms. Just 132 in the U.S. and nine hospitals in Pennsylvania were named Leapfrog Top Hospitals.”

St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region and in New Jersey - the only health care institution in Pennsylvania and the third highest-ranked health care entity in the nation to be designated a Top Workplace in 2024.

St. Luke’s Carbon Campus and is the largest acute-care hospital Carbon County has ever had. The 160,000-square-foot, four-story hospital has the capacity for 80 private rooms. In October 2022, the hospital expanded its emergency department to 30 beds. The hospital offers 24/7 critical care on-site, state-of-the-art operating rooms and the advanced radiology and diagnostic technology.

St. Luke’s Miners Campus features advanced inpatient and outpatient services with full access to advanced treatments and technologies.