If you have mild symptoms associated with either cold, flu or COVID-19, the safest and quickest way to receive care is through an LVHN ExpressCARE Video Visit.

Using an LVHN ExpressCARE Video Visit as your first point of care if you have cold, flu or COVID-19 symptoms will help stop the spread of illness and protect others while getting you the care you need quickly.

How to schedule an LVHN ExpressCARE Video Visit

Follow these steps to schedule an LVHN ExpressCARE Video Visit:

• Open your MyLVHN app.

• Go to “Menu.”

• Select “Schedule LVHN ExpressCARE Video Visit.”

• Follow the instructions to either schedule a video visit or wait in a virtual waiting room.

• You will be prompted to download the VidyoConnect app. Please follow the on-screen instructions to get set up.

• Once it’s downloaded, go back into the MyLVHN app and click the link to start your visit. It will automatically open in the VidyoConnect app you downloaded in the previous step.

The health care professional you will see through a video visit can determine if you need testing for COVID-19 or the flu, and if needed, also can prescribe medication.

Symptoms you might have

Symptoms of COVID-19 infection and the flu are similar. See the symptom checker below:

• Fever or chills

• Cough

• Sore throat

• Congestion or stuffy nose

• Fatigue

• Muscle or body aches

• Headache

• Nausea or vomiting

• Diarrhea

• Shortness of breath or difficulty breathing

Germ control

There are ways you can keep yourself and your family healthy this winter from viruses and other germs that are circulating in the community.

Remember to: wash your hands, consider wearing masks when in large groups, and get your flu shot and COVID-19 vaccine or booster.

Feeling sick? With three different virtual care options available, you can choose a visit style that works best for you or your child.

If you would prefer an in-person visit, call 888-402-LVHN to make an appointment.